Self-guided Showings

This guide will walk you through the prospect's experience during a self-guided showing.

1. Once a prospect has scheduled a showing, they'll receive a confirmation text

   

2. Upon arriving, they'll click the link to start the showing

   

3. Once they've confirmed they've arrived, they'll get the access instructions (if applicable, a digital lockbox code is generated just for them)

   

4. If they're can't open the lockbox, they press "I'm having trouble" which gives them additional tips and lets them call the leasing agent directly. If they still can't get in, they'll put the issue and mark it as showing failed. The leasing team will then get an email notification that the showing failed and the reason.

   

   
   

5. Once they're in the unit, the prospect can choose their next steps (get application, still deciding, not interested), leave feedback and lock up. RentEngine will automatically send the relevant next steps to the prospect by text message, update their prospect status and trigger the appropriate follow up sequence

   

6. If the prospect starts the showing but doesn't choose next steps or leave feedback within 2 hours, RentEngine will automatically mark the showing as complete, change prospect status to Still Deciding and trigger that follow up sequence