Manage your Prescreening and Fraud Guard settings

RentEngine offers advanced prescreening to stop unqualified leads and scammers. Prescreening is fully configurable, giving you control over minimum rental requirements (credit/income) and custom questions.

Fraud Guard is our suite of fraud prevention tools to detect and intercept scammers before it's too late.

This guide will show you how to create your own Prescreening Templates and adjust your Fraud Guard settings.

Create and edit the Prescreening Templates

• Navigate to Settings > Showings > Prescreening
• Choose an existing template or create new one by pressing the "New Template" button at the top right
• Name the template by clicking on the pencil icon
• If you'd like to make this the default Prescreening Template for new vacancies, click the "Set as Default" button. (You can still create multiple templates and assign them to specific units—we'll explain this further below.)
• Use the sliders to set the minimum credit and income requirements. Prospects will pick from a range of options unless you choose to "Ask for the credit and income as free text instead of pre-defined ranges" so that they have to manually input those numbers
• Edit your questions and define the rejection logic using the radio buttons.

If you select "Yes", the system will reject prospects who answer "Yes" to that question.

If you select "No", the system will reject prospects who do not answer "Yes".

If you only want to collect information without affecting prescreening results, select the "Do not reject (informational)" option.

• Add a new prescreening question by clicking the "New" button or remove unnecessary questions by clicking the red trashcan icon
• Configure your Fraud Guard settings for this Prescreening Template
• When you're finished, press "Save" at the top right

To assign the Prescreening Template to an active vacancy, edit the property and on the last page choose the preferred Prescreening Template from the dropdown:

More about Fraud Guard

Fraud Guard is the most advanced suite of anti-fraud protections built directly into RentEngine’s self-showing system.

It goes far beyond basic ID checks to intercept scammers before they get access.

ID Verification

RentEngine verifies all IDs, ensuring they are real and valid documents. We also look for discrepancies in the biometric information and run it against a blacklist.

Selfie and Liveliness Check

To confirm that the ID actually belongs to the person scheduling, we now take a live selfie and compare it to the ID provided. This step stops scammers using someone else’s ID. The liveliness check means that it’s a real person, and not a copy of a selfie.

Phone Number Verification

Fraud Guard validates that the prospect’s phone number is a real, carrier-verified U.S. number. Many scammers use a “farm” of VOIP numbers (like Google Voice) to submit fake precreenings and get codes.

Location Verification

When someone tries to access the lockbox, their device must be at the property. This geolocation check ensures the person who did the prescreening is physically present, and not sharing the code remotely with a bad actor.

You can customize the GPS radius for location verification (we recommend 0.5 miles).

Updated on: 21/09/2025