Prescreening and Fraud Guard
RentEngine offers cutting-edge prescreening to stop unqualified leads and scammers.
Prescreening is fully configurable, giving you control over minimum rental requirements (credit/income) and custom questions.
Fraud Guard is our suite of fraud prevention tools to detect and intercept scammers before it's too late.
This guide will show you how to create your own Prescreening Templates and adjust your Fraud Guard settings.
Navigate to Settings > Showings > Prescreening
Choose an existing template or create new one by pressing the "New Template" button at the top right
Name the template by clicking on the pencil icon
If you'd like to make this one the default Prescreening Template for new vacancies, click the "Set as Default" button
Use the sliders to set the minimum credit and income requirements
Adjust the wording of the questions and set the rejection logic using the radio buttons. If you simply want to collect information without affecting the prescreening, use the "Do not reject (informational) option
Add a new prescreening question by clicking the "New" button or remove unnecessary questions by clicking the red trashcan icon
Configure your Fraud Guard settings for this Prescreening Template
When you're finished, press "Save" at the top right
To assign the Prescreening Template to an active vacancy, edit the property and on the last page choose the preferred Prescreening Template from the dropdown
Fraud Guard is the most advanced suite of anti-fraud protections built directly into RentEngine’s self-showing system.
It goes far beyond basic ID checks to shut down scammers before they get access.
RentEngine verifies all IDs, ensuring they are real and valid documents. We also look for discrepancies in the biometric information and run it against a global blocklist.
To confirm that the ID actually belongs to the person scheduling, we now take a live selfie and compare it to the ID provided. This step dramatically reduces false positives of scammers using someone else’s ID card. The liveliness check means that it’s a real person, and not a copy of a selfie.
Fraud Guard validates that the prospect’s phone number is a real, carrier-verified U.S. number. Many scammers use a “farm” of VOIP numbers (like Google Voice) to submit fake precreenings and get codes.
When someone tries to access the lockbox, their device must be at the property. This geolocation check ensures the person who did the prescreening is physically present, and not sharing the code remotely with a bad actor.
RentEngine never provides lockbox codes (e.g. SentriLock, Codebox) via text messages. Codes are generated via the self-showing flow and are only valid for one hour.
Prescreening is fully configurable, giving you control over minimum rental requirements (credit/income) and custom questions.
Fraud Guard is our suite of fraud prevention tools to detect and intercept scammers before it's too late.
This guide will show you how to create your own Prescreening Templates and adjust your Fraud Guard settings.
Create and edit the Prescreening Templates
Navigate to Settings > Showings > Prescreening
Choose an existing template or create new one by pressing the "New Template" button at the top right
Name the template by clicking on the pencil icon
If you'd like to make this one the default Prescreening Template for new vacancies, click the "Set as Default" button
Use the sliders to set the minimum credit and income requirements
Adjust the wording of the questions and set the rejection logic using the radio buttons. If you simply want to collect information without affecting the prescreening, use the "Do not reject (informational) option
Add a new prescreening question by clicking the "New" button or remove unnecessary questions by clicking the red trashcan icon
Configure your Fraud Guard settings for this Prescreening Template
When you're finished, press "Save" at the top right
To assign the Prescreening Template to an active vacancy, edit the property and on the last page choose the preferred Prescreening Template from the dropdown
More about Fraud Guard
Fraud Guard is the most advanced suite of anti-fraud protections built directly into RentEngine’s self-showing system.
It goes far beyond basic ID checks to shut down scammers before they get access.
ID Verification
RentEngine verifies all IDs, ensuring they are real and valid documents. We also look for discrepancies in the biometric information and run it against a global blocklist.
Selfie and Liveliness Check
To confirm that the ID actually belongs to the person scheduling, we now take a live selfie and compare it to the ID provided. This step dramatically reduces false positives of scammers using someone else’s ID card. The liveliness check means that it’s a real person, and not a copy of a selfie.
Phone Number Verification
Fraud Guard validates that the prospect’s phone number is a real, carrier-verified U.S. number. Many scammers use a “farm” of VOIP numbers (like Google Voice) to submit fake precreenings and get codes.
Location Verification
When someone tries to access the lockbox, their device must be at the property. This geolocation check ensures the person who did the prescreening is physically present, and not sharing the code remotely with a bad actor.
Captive Code Generation
RentEngine never provides lockbox codes (e.g. SentriLock, Codebox) via text messages. Codes are generated via the self-showing flow and are only valid for one hour.
Updated on: 17/05/2025
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