Start an accompanied showing

Where to do it: In the Command Center, inside the prospect’s conversation.


  1. Prospect confirms attendance: When the prospect taps their link and confirms, the event moves to SHOWING CONFIRMED. Note: this does not start the tour.
  2. Start the tour (agent/team action): When you meet at the property, click Start Showing in the prospect’s conversation (Command Center).
  3. Status changes to SHOWING STARTED, and you will be able to see it in yellow in the Showings Calendar.
  4. Finish the tour: When you’re done, click Showing Complete to open the feedback form and record the prospect’s next step.



  • If no one starts the tour, RentEngine will set SHOWING STARTED 1 hour after the scheduled time.
  • If it’s still not completed, RentEngine will set SHOWING COMPLETE 1 hour later (i.e., 2 hours after the scheduled time).




Updated on: 20/09/2025

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