Why are follow-ups paused for a prospect?

In RentEngine, nurturing messages (the automated “nudges”) run only for certain statuses. If a prospect is in a status that suppresses nurturing, follow-ups pause by design.

Common reasons follow-ups are paused

Showing Scheduled

Only transactional reminders are sent (no nurturing). After the tour, set the result (e.g., Still Deciding) to resume post-showing follow-ups.

Outcome/terminal statuses

Nurturing stops for: Not Interested, Withdrawn, Unit of Interest Unavailable, Duplicate Lead, Lease Signed, Move In Scheduled, Moved In.

Application & screening statuses

Prescreen Rejected (including ID/Credit/Income), Application Received/Approved/Rejected, Application in Owner Review pause nurturing (you may still see transactional updates).

Operational hold

Awaiting PM Response (PM Response) and Looking Too Early do not run nurturing.

For the full list of statuses and what each means, see Understanding Prospect Statuses in RentEngine: https://learn.rentengine.io/en/article/understanding-prospect-statuses-in-rentengine-5v5kbw/

How to easily find prospects with paused follow-ups

In the Command Center, click the filter icon in the search bar. Then:

Check Show only paused followups (see screenshot).
(Optional) Narrow further by Team Members, Lookback Period, or Prospect Status.
Click Save.

Updated on: 20/09/2025

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