Why does my property allow vouchers

Short answer: because of how your Prescreening Template is configured—specifically the housing voucher question. When vouchers are marked as accepted, prospects who indicate they have a voucher will automatically bypass income verification. That’s by design, and it’s what you’re seeing.

Below is how to review and adjust it.

Check your Prescreening Template

Go to Settings → Showings → Prescreening and open the template assigned to the unit.

• The field “Do you have a housing voucher (e.g. Section 8)?” controls the voucher behavior.
• If the option is set to Do not reject (informational) or No (reject if answer ≠ Yes) while your policy accepts vouchers, prospects who select Yes will skip the income check (credit rules still apply unless you changed them).
• If you select Yes under “Reject if applicant answers,” the system will reject anyone who reports having a voucher—use this only if your policy does not accept vouchers (be sure your policy complies with local laws).

After making changes, Save the template.

Confirm which template the unit is using

• Edit the property → on the last page, check the Prescreening Template dropdown. The selected template is what drives the behavior for that listing.
• You can create Prescreening Templates for properties that accept vouchers, and other ones for properties that don't accept housing vouchers.

Set your public answer about vouchers (optional but recommended)

If prospects ask, you can control the message they receive:

• Settings → Portfolio → “No Vouchers Response”

Enter the text your team wants sent when someone asks whether vouchers are accepted.

Make sure this message matches your legal obligations and your prescreening settings.

(This text is informational and does not change the prescreening logic by itself.)

Updated on: 20/09/2025