Question 1

Guided RentEngine Training

Accepted Answer

Welcome to RentEngine!

We've created a guided training program to help you get familiar with all the new platform. In this first part you'l get to learn at your own pace. Then we'll meet on Monday to go deeper on key workflows and answer all your questions.

The training is split into 6 modules, each covering a key area of the platform. Total training time is approximately 37 minutes.

Module 1 - Introduction & Settings

Learn how to log in to RentEngine and configure your settings Video (7 min)

Module 2 - Properties

Activate properties, add showing instructions, change statuses Video (8 min)

Module 3 - Command Center

Communicate with leads, update the CRM, create custom views Video (10 min)

Module 4 - Showings

Schedule and conduct showings, learn about the Showings Calendar Video (5 min)

Module 5 - Lockboxes

Add and edit lockboxes, create Trusted Contacts Video (2 min)

Module 6 - Intelligence & Reporting

Question 2

Download the RentEngine Phone App

Accepted Answer

Use the RentEngine phone app to call/text prospects, give accompanied showings and update the CRM

iPhone

From your Safari browser, go to app.rentengine.io and log in
Go to the Command Center tab (on the left)
Click on the "box with the up arrow" on the Safari browser
Finally watch the screen recording called linked HERE to finish installing
Make sure to turn on notifications by clicking the bell at the bottom right!

Android

Question 3

What websites and ILS's does RentEngine syndicate listings to?

Accepted Answer

Overview

RentEngine automatically distributes (“syndicates”) your rental listings to a wide network of major real‑estate portals and select niche sites. This ensures maximum exposure for your properties and helps you find qualified tenants faster.

Major Syndication Partners

We partner with the industry’s most popular listing platforms, organized by media group:

Zillow Group

Zillow
Trulia
HotPads

CoStar Group

Apartments.com
Homes.com
Apartment Finder
ForRent.com
Apartamentos.com

Realtor.com

Rental Source

Zumper Group

Zumper
Movoto
Ojo

Rent Group

Rent.com
Redfin
Rentals.com
Apartment Guide

Niche Syndication Partners

In addition to the major portals, RentEngine also blasts your listings to more specialized, high‑intent websites to reach targeted audiences. That list is

We continuously evaluate new niche opportunities and may add partners over time. Please let us know if there is a partner that you want us to integrate with. **

How Syndication Works

Create or Update Your Listing Enter property details, photos, and availability in RentEngine.
Review & Publish RentEngine instantly “blasts” it out
Distributed to Partners Your listing appears on all major and selected niche sites within an hour or two.
Leads Flow Back to You Prospective tenants submit inquiries and RentEngine responds instantly via S

Question 4

Activate your RentEngine Account

Accepted Answer

Welcome to RentEngine!

To get started, this guide will show you how to activate and set up your new account.

Activating your Account

Navigate to app.rentengine.io
Login with your work email address
Check your email inbox for the access link. You can enter the code in the login screen or click the direct link. Please check your spam folder if you don't see the email arrive.
Enter your full name and company name

Configure your Portfolio Settings

On the left bar, navigate to Settings > Portfolio
Here you can configure the default settings for your new vacancies, including pet policy, move-in fees, monthly fees and more. Keep in mind that these will be the defaults but you can override them at the property-level
Once you've adjusted these, please press Save at the top-right

Configure your Company Settings

On the left bar, navigate to Settings > Company
Here you can set the public-facing branding for your account. On the right-side, add your company info and logo as you'd like it to appear in owner leasing reports
At the bottom-left you can set the default map location and zoom for your new website widget, then press Apply
Once you've adjusted these, please press Save at the top-right

Create a Prescreening Template

On the left bar, navigate to Settings > Showings > Prescreening
Here you can create your default prescreening template, including minimum income/credit requirements, housing voucher p

Question 5

Accompanied Showings and Smart Scheduling

Accepted Answer

This guide will show you how to set up Accompanied Showings and use the new Smart Scheduling features

Before you get started, make sure your Smart Scheduling is enabled and your showing agents have set up their showing windows and calendar.

Activating a new vacancy & agent assignment

During unit activation, on the second page you'll get to choose the showing type. Select Accompanied Showing Choose the team member(s) who will be showing the property from the dropdown
If you select just one showing agent, prospects will only be able to schedule at times that work for that agent (based on showing windows, connected calendar, and drive time)
If you select multiple showing agents, you have the option to enable Smart Assign (recommended)
Smart Assign will pick the best showing agent based on each agent's showing windows, connected calendar and drive time. If they are exactly the same, it will pick an agent at random If you select multiple showing agents and don't use Smart Assign, all showing agents will be assigned and notified of the showing (not recommended)

![](https://storage.crisp.chat/u

Question 6

Transferring SentriLocks to RentEngine

Accepted Answer

This guide will walk you through the step-by-step process of transferring your SentriLocks to RentEngine

After signing on with RentEngine, your account rep will share the onboarding checklist which includes a place to add all your SentriLock serial numbers
After submitting your onboarding checklist, you will receive an email to activate your SentriLock account. This will require a password to be built, a PIN to be established, and 3 security questions to be answered. Once that is complete, you will need to download the "SentriKey Real Estate" app from the Apple or Android app store.

![](https://storage.crisp.chat/users/helpdesk/website/-/3/7/b/6/37b6ad1ee69b3000/bf0e2b0b-0514-424f-bb3c-afd5f2_mejhsi.png =779.0035400390625xauto)

Use your email as the SentriKey ID and the password you just set up above. Acknowledge the legal language and follow the prompts on the app screen. Make sure you confirm Bluetooth to be used but you can bypass Agent Safety setup, you can bypass Facial/Fingerprint ID.
On the transfer date you chose, all Generation3.5/3.6 SentriLocks will need to be opened using the SentriKey app. This includes the active ones on vacancies and inactive ones at the office. This step needs to be done within 14 days of onboarding and must be complete before you can use the device in RentEngine. Follow the instructions below to open each device with the SentriKey app.

| The new generation SentriGuard (black/grey) boxes should be opened via Blu

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