Completing Accompanied & Guided Showings
If you're doing an Accompanied showing or if you're walking the prospect through the property virtually, you'll need to log the Showing in the Command Center
When the prospect arrives, find them in the Command Center and open their profile (make sure you've selected the correct unit-of-interest from the dropdown above their name)
If you're on the phone app, click the "house" button at the top right to open Unit Info
If you've connected a lockbox to this unit in RentEngine, press Generate Code to show the access instructions
Once they prospect is in the unit, start the showing by pressing "Start Showing"
See below if they can't enter the unit
Log the prospect feedback by pressing "Showing Complete" (it will appear after you press "Start Showing")
Be sure to include detailed feedback on what they liked, didn't like, maintenance issues and what it would take for them to apply today.
Finally, choose the next step that the prospect wants and press the black "Complete Showing" button
Send Application to Prospect: this will automatically text the application link to the prospect, update their prospect status to Application Sent to Prospect and start the corresponding follow up sequence
Still deciding: this will automatically text the prospect that you're here to help answer any post-showing questions, update their prospect status to Still Deciding and start the corresponding follow up sequence
Not Interested: this will automatically text the prospect a link to the other similar vacancies you have nearby and update their prospect status to Not Interested
If the prospect can't enter the unit, click the arrow to the right of "Showing Complete" and then select "Showing Failed"
Click "Showing Failed"
Input any notes on what happened
If you know when the problem will be resolved, you can re-schedule the showing within this flow
If the prospect doesn't arrive for the showing, click the arrow to the right of "Start Showing" and then select "Missed Showing"
Click "Missed Showing"
If they have given you a day/time to come back, you can re-schedule the showing within this flow
Starting the Showing
When the prospect arrives, find them in the Command Center and open their profile (make sure you've selected the correct unit-of-interest from the dropdown above their name)
If you're on the phone app, click the "house" button at the top right to open Unit Info
If you've connected a lockbox to this unit in RentEngine, press Generate Code to show the access instructions
Once they prospect is in the unit, start the showing by pressing "Start Showing"
See below if they can't enter the unit
Completing the Showing
Log the prospect feedback by pressing "Showing Complete" (it will appear after you press "Start Showing")
Be sure to include detailed feedback on what they liked, didn't like, maintenance issues and what it would take for them to apply today.
Finally, choose the next step that the prospect wants and press the black "Complete Showing" button
Send Application to Prospect: this will automatically text the application link to the prospect, update their prospect status to Application Sent to Prospect and start the corresponding follow up sequence
Still deciding: this will automatically text the prospect that you're here to help answer any post-showing questions, update their prospect status to Still Deciding and start the corresponding follow up sequence
Not Interested: this will automatically text the prospect a link to the other similar vacancies you have nearby and update their prospect status to Not Interested
Showing Failed
If the prospect can't enter the unit, click the arrow to the right of "Showing Complete" and then select "Showing Failed"
Click "Showing Failed"
Input any notes on what happened
If you know when the problem will be resolved, you can re-schedule the showing within this flow
Missed Showing
If the prospect doesn't arrive for the showing, click the arrow to the right of "Start Showing" and then select "Missed Showing"
Click "Missed Showing"
If they have given you a day/time to come back, you can re-schedule the showing within this flow
Updated on: 11/04/2025
Thank you!