Confirm a showing for a prospect

For accompanied showings, prospects will receive a text to confirm the showing. They'll just need to click the link and press Confirm.

If they don't confirm within the notice period, the showing will be automatically canceled. You can edit the notice period via Settings > Showings > Company

You can also confirm a showing manually:

From the Command Center event

1. Locate the Showing Scheduled event for the prospect (light-blue card).
2. Click the Confirm Showing icon on the right side of that card (calendar with a checkmark).
3. A confirmation window opens.
4. (Optional) Edit the SMS text you want to send to the prospect, or tick Skip sending SMS if you don’t want to send a message.
5. Click Confirm. The event updates to Showing Confirmed and, if enabled, the prospect receives a confirmation text.

From the Showings Calendar

1. Open the Showings Calendar tab.
2. Click the specific showing on the calendar.
3. In the details modal, click the green confirm button (calendar with a checkmark).
4. You’ll be taken to the confirmation screen where you can optionally edit the text.
5. Click Confirm to finalize.

Updated on: 21/09/2025