Confirm a showing for a prospect

In the Command Center, the light-blue cards you see are events. Each event logs the most recent status for a prospect and key details like showing info and prescreening answers

You can confirm a showing from two places:

Option A — From the Command Center event

1. Locate the Showing Scheduled event for the prospect (light-blue card).
2. Click the Confirm showing icon on the right side of that card (calendar with a checkmark).
3. A confirmation window opens.
4. (Optional) Edit the SMS text you want to send to the prospect, or tick Skip sending SMS if you don’t want to send a message.
5. Click Confirm. The event updates to Showing Confirmed and, if enabled, the prospect receives your confirmation SMS.

Option B — From the Showings Calendar

1. Open the Showings calendar.
2. Click the specific showing on the calendar.
3. In the details modal, click the green confirm button (calendar with a checkmark).
4. You’ll be taken to the confirmation screen where you can draft/edit the SMS.
5. Click Confirm to finalize.

Updated on: 18/09/2025