How to Reset the Location Permissions

As part of the new Fraud Guard tools to detect and intercept scammers, you can choose to verify the location of prospects when they arrive for their self-guided showing.

To help you better serve your prospects, watch the full user flow for self-guided showings - including the location verification

Resetting Location Permissions

If a prospect either denies Location Permissions from the system popup or has previously blocked Location Permissions in their browser, they will need to reset them before they can start the showing.

The exact steps depend on if they have an iPhone or Android

iPhone

Navigate to the iPhone Settings
Scroll to Apps at the bottom and click that
Find your browser in the list (e.g. Safari, Chrome) and press it
Then scroll all the way down to the bottom and click the Location option
Then select Allow
Finally, go back to the browser and refresh the page

It may reprompt for your Location Permissions. Press Allow and then continue to start the showing

Android

Navigate to the Settings
Tap Location
Tap App location permissions
Under 'Allowed all the time,' 'Allowed only while in use,' 'Ask every time,' and 'Not allowed,' find the apps that can use your device's location. To change the app's permissions, tap it. Then, choose the location access for the app.
Finally, go back to the browser and refresh the page

It may reprompt for your Location Permissions. Press Allow and then continue to start the showing

Updated on: 11/06/2025