How to Reset the Location Permissions

As part of the new Fraud Guard tools to detect and intercept scammers, you can choose to verify the location of prospects when they arrive for their self-guided showing.

To help you better serve your prospects, watch the full user flow for self-guided showings - including the location verification

Resetting Location Permissions

If a prospect either denies Location Permissions from the system popup or has previously blocked Location Permissions in their browser, they will need to reset them before they can start the showing.

The exact steps depend on if they have an iPhone or Android

iPhone

1. Navigate to the iPhone Settings
2. Scroll to Apps at the bottom and click that
3. Find your browser in the list (e.g. Safari, Chrome) and press it
4. Then scroll all the way down to the bottom and click the Location option
5. Then select Allow
6. Finally, go back to the browser and refresh the page

It may reprompt for your Location Permissions. Press Allow and then continue to start the showing

Android

1. Navigate to the Settings
2. Tap Location
3. Tap App location permissions
4. Under 'Allowed all the time,' 'Allowed only while in use,' 'Ask every time,' and 'Not allowed,' find the apps that can use your device's location. To change the app's permissions, tap it. Then, choose the location access for the app.
5. Finally, go back to the browser and refresh the page

It may reprompt for your Location Permissions. Press Allow and then continue to start the showing

Updated on: 11/06/2025