How to set up your RentEngine account

Welcome to your guided RentEngine training!

This guide will walk you through a series of interactive, in-app tours so you can get familiar with RentEngine’s features — directly inside your own account.

If you haven’t received one, please reach out to your supervisor or account admin so they can send the invitation from your company’s main RentEngine account.

Once invited, you can log in at www.app.rentengine.io using your email.

💡 Recommendation: Complete these tours on a desktop or laptop for the best experience — it’s much easier to follow along and explore every feature.

Let’s start with the essential settings — and feel free to jump to the sections that apply most to your role.

1. Start with the Basics — Your Portfolio & Company Settings

• Think of this as laying the foundation. This is where you define global rules—rental requirements, branding, report timing, and even image watermarks. Get these locked in, and you can tailor postings with confidence.

Ready? Let’s start here: ➡️ Portfolio Defaults Tour  

• Once the skeleton's in place, you'll paint the details—your brand, your look on the RentEngine platform. Give it a spin here: ➡️ Company Settings Tour

2. Showtime — Set Up Your Showing Rules

This step is essential for agents conducting accompanied showings. Here’s what to do:

• Accompanied Showings: 
• • Use this tour to set your personal availability, define smart buffers, and limit tours per slot—this is where the showing scheduling becomes seamless. Take the tour: ➡️ Accompanied Availability Tour
  • Admins and users with Owner access: You won’t need to configure your own availability, but you should monitor which agents have set their hours. This ensures your team is fully visible and ready for showings.
• Self-guided Showings: If you're focused on self-guided showings, here’s how you can set the availability for your showings: ➡️ Self-Guided Availability Tour

3. Prescreening & Fraud Protection — Keep Leads Qualified

• Before a showing is scheduled, you can automatically filter out prospects who don’t meet your criteria—and even deter scammers. This step ensures your team spends time only on serious, qualified leads.
• Here’s how to set it up: ➡️ Tour the Prescreening & Fraud Guard Setup

4. Alert Management — Because Inbox Overload Is Real

• This space lets you choose your alerts—just the ones that matter to your role.

Find control here: ➡️ Notification Settings Tour

5. Manage Your Team

Inside the Team Members section, you can:

• Add new team members and assign either Owner access (full admin control) or Member access.
• Remove team members no longer active.
• Create Subteams if you operate in pods, regional groups, or portfolios—this helps you assign listings and notifications more precisely and organize your leasing structure more efficiently.
• Learn more about it on this tour: ➡️ Team settings

6. Lockboxes & Secure Access

• Need a smoother way to manage physical access? Set up lockboxes, review their history, and empower vendors or owners with limited access—no more repeated code-sharing.

This way: ➡️ Lockbox & Trusted Contacts Tour

You’re Not Alone

• Tap the chat bubble —help’s always available. 
• Need self-serve help? Visit RentEngine University.

Updated on: 12/08/2025