Mark a previous showing as missed or canceled

Use this when a showing already happened (or should have happened) and you need the record and automations to reflect reality.

Showing Failed

If the prospect can't enter the unit, click the arrow to the right of "Showing Complete" and then select "Showing Failed"
Click "Showing Failed"
Input any notes on what happened
If you know when the problem will be resolved, you can re-schedule the showing within this flow

If the prospect doesn't arrive for the showing, click the arrow to the right of "Start Showing" and then select "Missed Showing"
Click "Missed Showing"
If they have given you a day/time to come back, you can re-schedule the showing within this flow

Updated on: 20/09/2025

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