Schedule a Showing

This guide will show you how to schedule a showing with a prospect. For an overview of the prospect’s scheduling experience, see How prospects schedule a showing.

You can schedule a showing in two ways:

• Send the prospect the scheduling link (recommended)
• Schedule it directly through the Command Center

👉 To learn how to reschedule a showing, check out this guide.

Via the scheduling link (recommended)

If this is a new prospect and you want them to do the prescreening before scheduling, follow these steps

1. To resend the scheduling link, open the prospect in the Command Center and press "Action"
2. A drawer will open from the right where you'll press "Send Schedule Link (Showing Desired)"
3. If you'd like, you can add an internal note. You can also edit the text of the message that will be sent. When you're ready, press "Submit" at the bottom
4. The prospect will then get the link to choose the day/time, do the prescreening and verify their ID. If approved, the showing will appear on your calendar and the prospect will receive a confirmation text message

This action will also initiate the Showing Desired follow up sequence for the prospect

Scheduling it directly

If the prospect is already prescreened for another unit or you feel comfortable scheduling it without the prescreening, follow these steps

1. To schedule the showing directly, open the prospect in the Command Center. Then press "Action" at the top.
2. A drawer will open from the right where you'll press "Schedule Showing"
3. Enter the chosen date and time (in the local timezone of the property)
4. If you'd like, you can add an internal note. When you're ready, press "Submit" at the bottom
5. The showing will appear on your calendar and the prospect will receive a confirmation text message

Updated on: 25/09/2025