Why does my property have no showing availability? (for Self-Guided Showings)

If your property uses Accompanied Showings, please refer to this guide instead:👉 Troubleshooting: No Showing Availability for Accompanied Showings

If you're not seeing available showing times for a property in RentEngine, there are a few key settings to review. Follow these steps to confirm everything is properly set up.

1. Check Company-Level Showing Windows

• Go to Settings > Showings > Company
• Make sure that the Showing Windows Calendar has time slots set in blue:

2. Confirm there are not blocked times

• The Showings Calendar lets you to block specific dates and times from accepting showings. If you’ve blocked any days here, it may impact the showing availability displayed for your listings.

3. Review Showing Windows Overrides

• Go to Take Action > Edit Property > Step 2
• Click Override Showing Windows (top right)
• Review the override settings to ensure they don’t conflict with the self-guided availability that you checked above

If you've reviewed all the above and the property still shows no availability, please escalate the issue to RentEngine Support via the in-app chat. Our team will prioritize the investigation from there.

Updated on: 21/09/2025