Overview
This article explains how to connect your Igloo locks in RentEngine so you can generate access codes and manage them alongside your other lockboxes.
Igloo locks must first be set up in an IglooWorks account before they can be added to RentEngine.
Prepare your IglooWorks account
Your RentEngine account representative will create an IglooWorks account for you during onboarding.
If you already have an active IglooWorks account, give your RentEngine rep the account name and API key
Activate your Igloo Locks
You must have an active IglooWorks account
Bluetooth must be enabled on your phone
You must have batteries ready to install in the Igloo lock
Note: do not use the IglooHome app or website
Step 1 — Add a property in IglooWorks
Log in to the IglooWorks dashboard portal on your computer
Go to the Properties tab
Click the add button in the top right corner
Enter the address of the property where you intend to install this lock
Step 2 — Prepare and pair the lock
Insert the batteries into the Igloo lock you wish to activate
Log in to the IglooWorks app on your phone.
Ensure Bluetooth is enabled for your app in the phone settings. The app will prompt you to do this if needed. Stand near the lock for the following steps.
Tap Add new lock. Follow the on-screen prompts as described in steps 4-8
Select the property you created in Step 1
For the lock name, enter the serial number found on the back of the lock, underneath the QR code.
Important: Do not use the serial number printed on the bottom of the lock.
Select your device type (e.g. Deadbolt Go 2)
Place your finger on the fingerprint sensor of the lock and hold it near your phone with Bluetooth activated
Choose the device ID in blue that appears on the screen and tap it to start pairing
Note: It may take up to one minute to pair the device. Watch for the success message to indicate completion.
Video: watch a video on how to pair the lock in IglooWorks here
Step 3 — Connect the lock in RentEngine
In RentEngine, navigate to Lockboxes
Click Add New
Enter the serial number found on the back of the lock, underneath the QR code.
Important: Do not use the serial number printed on the bottom of the lock.
Select IglooWorks as the lockbox type.
Choose your connected IglooWorks account.
If this is the first time, click "Add Account" and follow the on-screen instructions to enter the account name and API key
Follow the on-screen instructions to finish adding the lock to RentEngine
Click Create Lockboxes.
Activation complete
Once the setup is finished:
The lock is connected to RentEngine
The lock is ready to be used for self-showings
Troubleshooting
The lock won't pair in the IglooWorks app
Confirm Bluetooth is enabled on your phone
Confirm the batteries are properly installed
Make sure you're holding the lock close to your phone with your finger on the fingerprint sensor
Allow up to one minute for the device to appear
I entered the wrong serial number
Make sure you're using the serial number on the back of the lock, underneath the QR code
Do not use the serial number printed on the bottom of the lock
If entered incorrectly, remove the lock in RentEngine and re-add it with the correct serial number
Best practices
Always use the serial number from the back of the lock (under the QR code) — not the one on the bottom
Pair the lock in IglooWorks before adding it to RentEngine
Test the lock after setup to confirm it's working with RentEngine showings
Note: This must be completed before you can connect your Igloo account to RentEngine
Need help?
If you encounter issues while connecting your Igloo locks:
Confirm the devices are in your IglooWorks account.
Confirm your IglooWorks account is connected to RentEngine.
Contact RentEngine Support via chat with the lock’s serial number and a description of the situation.