Overview
Allow current tenants to cancel scheduled showings. When a tenant cancels, the assigned agent is notified, the prospect is invited to reschedule, and the cancellation is logged in RentEngine.
Note: This option is only available for accompanied showings on units with a current tenant.
Enable tenant cancellation
Go to the Properties tab and find the property
Click Take action > Edit property
Navigate to the Showings tab
Under Showing Details, enter the tenant's phone number in Tenant Phone 1
Check the Tenant can cancel box
Click Save
To disable it, uncheck Tenant can cancel and save.
How it works
The current tenant gets a text when the showing is scheduled, which includes a secure cancellation link. If they need to cancel, they tap the link and must provide a reason before the cancellation is confirmed.
After a tenant cancels:
Command Center shows: Canceled by current tenant: [reason]
The assigned agent receives an email with the cancellation reason
The prospect receives a text message inviting them to reschedule — you can customize this message in Settings > Communication > Customize Messages
The cancellation is logged under its own source in the Showings Report