Overview
Allow current tenants to cancel scheduled showings. When a tenant cancels, the assigned agent is notified, the prospect is invited to reschedule, and the cancellation is logged in RentEngine.
Note: This option is only available for accompanied showings on units with a current tenant.
Enable tenant cancellation
Go to the Properties tab and find the property
Click Take action > Edit property
Navigate to the Showings tab
Under Showing Details, enter the tenant's contact info
Check the Tenant can cancel box
Click Save
To disable it, uncheck Tenant can cancel and save.
How it works
The current tenant gets a text when the showing is scheduled, which includes a secure cancellation link. If they need to cancel, they tap the link and must provide a reason before the cancellation is confirmed.
After a tenant cancels:
Command Center shows: Canceled by current tenant: [reason]
The assigned agent receives an email with the cancellation reason
The prospect receives a text message inviting them to reschedule — you can customize this message in Settings > Communication > Customize Messages
The cancellation is logged under its own source in the Showings Report