Overview
If the AI sends a response that you'd like to adjust for future conversations, you can save it directly as a snippet from the Command Center.
Note: Snippets apply to all properties and should be used for company-wide policies
Steps
Go to the Command Center
Open the conversation where the AI responded
Find the AI response you want to save
Click the edit icon below the response
Edit the message if needed before saving
Click Save as Snippet
The snippet will be saved in Settings → Communication → Snippets.