Articles on: Showings

Troubleshooting: No Showing Availability Visible for Accompanied Showings

Troubleshooting: Why Is My Listing Showing “No Availability”?

This troubleshooting guide applies only to properties with Accompanied Showings.

If your property uses Self-Guided Showings, please refer to this guide instead:👉Troubleshooting: No Showing Availability Visible for Self-Guided Showings

If you're not seeing available showing times for a property in RentEngine, there are a few key settings to review — both at the property and agent level. Follow these steps to confirm everything is properly set up.

1. Check the Property is not "On Hold"

In the properties section, confirm the property is not on Hold. This will prevent any showings from being scheduled for that property while it is in that status.

Remember: While a property is marked as “On Hold”, it will continue syndicating to all listing sites but won’t accept showings.

To make it available for scheduling again, go to Take Action > Mark Unit Available.

2. Confirm there are not blocked times

We have a feature in the Showings Calendar (found at the top of your dashboard) that allows you to block specific dates and times from accepting showings.

If you’ve blocked any days here, it may impact the showing availability displayed for your listings.

3. Confirm Agent Availability in Personal Settings

In the Properties tab, check the Showing Method column to confirm it's set to Accompanied
Go to Take Action > Edit Property > Step 2, and confirm who the assigned showing agent is.
If there are multiple agents, make sure “Smart Assign” is enabled

Then from each assigned agent’s RentEngine account:

Confirm Agent availability by going to Settings > Showings > Personal
Confirm they’ve set up their general availability for accompanied showings

4. Confirm Google or Outlook Calendar availability

Also in Settings > Showings > Personal, ensure only one calendar (Google or Outlook) is connected — having both can cause conflicts
If a calendar is connected, confirm that there are available time slots on their Google or Outlook calendar that match the days/times set in RentEngine
RentEngine will calculate availability for showings based on the general showing windows, and their available time slots in their personal calendars.

5. Review Showing Windows Overrides

Go to Take Action > Edit Property > Step 2
Click Override Showing Windows (top right)
Review the override settings to ensure they don’t conflict with the agent’s personal availability (also set in Step 3).
Make sure the personal availability allows for the time slots you want to override at the property level.

Important:

This feature does not expand availability beyond what the agent has set in their personal settings. For example, if the agent has Saturdays disabled in their personal availability, the override cannot force showings on Saturdays — even if Saturdays are selected in the override.

If all of the above is in order and the issue persists, please share the agent’s Google Calendar (if connected to their RentEngine account) by following these steps or these other steps if it is an Outlook Calendar.

**Once done, send the calendar to alex@rentengine.io, and then reach out to RentEngine Support via the chat widget in your account.**

Updated on: 13/09/2025

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