Overview
This guide covers the most common phone issues in RentEngine and how to resolve them on desktop and mobile.
Inbound Calls Not Ringing — Desktop
Check notification permissions in Site Settings
If calls are not ringing on your desktop, the most likely cause is that browser notification permissions are not enabled for RentEngine. Look for the bell icon in the top bar of your browser.
Reset notification permissions in your browser Site Settings
Clear your cookies and cache
Refresh the page and try again
Tip: Open RentEngine in an incognito window and test. If calls ring there, this confirms the issue is browser cache and permissions.
Check Do Not Disturb
Do Not Disturb mutes inbound calls on desktop.
Open the Command Center
Look for the Do Not Disturb icon at the bottom left
If it is red, Do Not Disturb is active. Click it to turn it off
Check sound
When reopening RentEngine, make sure to turn on notification permissions so you can hear the sounds.
Inbound Calls Not Ringing — Mobile App
Update the app to the latest version
Check the App Store (iPhone) or Google Play Store (Android) for any available updates and install them.
Check notification permissions for the RentEngine app
On iPhone:
Open Settings
Scroll down and tap RentEngine
Tap Notifications
Disable the toggle, wait a few seconds, then re-enable it
On Android:
Open Settings
Tap Apps
Find and tap RentEngine
Tap Notifications
Disable, wait a few seconds, then re-enable
Remove the app from Deep Sleep — Android only
Android devices can put apps in Deep Sleep to save battery, which prevents calls from coming through.
Open Settings
Tap Battery
Tap Background Usage Limits
Find RentEngine in the Sleeping Apps list and remove it
Restart the app and test again.
Outbound Calls Not Connecting — Desktop
Check microphone permissions in Site Settings
Click the lock icon next to the RentEngine URL in your browser address bar
Find Microphone and set it to Allow
Refresh the page and try the call again
Outbound Calls Not Connecting — Mobile App
Check microphone permissions for the RentEngine app
On iPhone:
Open Settings
Scroll down and tap RentEngine
Tap Microphone
Disable the toggle, wait a few seconds, then re-enable it
Restart the RentEngine app and try again
On Android:
Open Settings
Tap Apps
Find and tap RentEngine
Tap Permissions
Tap Microphone
Disable, wait a few seconds, then select Allow only while using the app
Restart the RentEngine app and try again
Still Having Issues?
Contact RentEngine support via chat and include whether the issue is inbound or outbound, whether it is on desktop or mobile, and what you have already tried.