• Download the RentEngine Phone App

  The new RentEngine mobile app lets you run your leasing operations on the go. You can message leads, make calls, manage showings, control lockboxes, and access your properties all from your phone. (https://storage.crisp.chat/users/helpdesk/website/-/f/f/b/b/ffbb530cdc36f000/image1p2bwlk.png =721xauto) Here's how to download it: For iPhones (Apple) Go to the App Store Search for RentEngine or go to the direct link here DPopular

• Turn on RentEngine Notifications in your Browser

  Get notifications for new text messages, calls, and showing events by giving RentEngine notification permissions on your computer's browser Google Chrome Log in to app.rentengine.io Go to the Command Center tab Press the orange "bell" icon at the bottom right Watch this quick tutorial to help you set it up correctly (https://storage.crisp.chat/userFew readers

• Making and Recieving Calls

  The RentEngine Command Center includes a full-featured phone system, built specifically for leasing teams. Making Calls To call a prospect, just click the Call button at the top of the chat history. This will call them via your device, from your dedicated leasing phone number. You can make outbound calls to any registered prospect from both the desktop and mobile verFew readers

• Transfer Calls

  The Command Center now lets you transfer calls internally and externally. This guide will show you how: Transfer Internally During the call, press the Transfer button at the top right in the call window Press the Team button and choose your teammate Click the transfer button and confirm in the pop-up The call will end for you and connect the prospect wFew readers

• Guide to Snippets

  Snippets are reusable answers you define once and use everywhere in RentEngine. You can find them in Settings → Communication → Snippets Snippets keep messaging fast, consistent, and compliant—perfect for FAQs and policy questions. How snippets are used SMS AI and Voice AI (when enabled) use snippets as the “source of truth.” Your team in the Command Center: type "/" and start typing the Snippet Title to insert it instantly. Create or edit a snippet Go toFew readers

• Person Interested in Multiple Properties

  In this article we'll walk through the best practices for handling people who are interested in 2 or more of your vacancies. RentEngine uses the word "Prospect" to define a person interested in a single property A prospect is automatically created when a person inquires for the first time about a specific property, either via an online listing site (e.g. Zillow) or via the RentEngine scheduling flow. If the prospect is already logged in RentEngine, they are not added again. AddingFew readers

• Send Application to Prospect

  When a prospect is ready to apply, you can use the Send Application action to easily: text them the application link log the new leasing event update their status to "Application Sent to Prospect" Prospects can request the application at the end of their self-guided showings or you can set it as the next step on a guided showing. This automatically logs the leasing event, updates their status and sends them the application link Using the Send Application action Open the prospectFew readers

• Call Forwarding

  Now you can enable call forwarding to send incoming RentEngine calls to your personal or business phone. You will receive inbound calls from prospects assigned to you, prospects associated with a subteam that you're on and unassigned prospects. Inbound calls will ring all relevant users in the Command Center for 20 seconds. If after 20 seconds it's not answered, it will call the forwarding phone number for all associated users. Go to Settings Notifications Then enter the 10-digFew readers

• Custom Reminders

  Within the Command Center, you can set personal reminders for prospects. These will notify you to contact the prospect, after a certain period of time. Common use cases include reminders to manually follow up with prospects (e.g. after 1 day) and to close out an in-progress showing (e.g. after 10 minutes). Setting the Reminder In the Command Center, hover over the prospect that you'd like to be reminded about. Then press the "stopwatch" icon (https://storage.crisp.chat/users/helpdesk/wFew readers

• Log a Leasing Event

  When you interact with a prospect (call or text) and their status changes, you should log a leasing event. This will update the prospect's status. RentEngine will keep following up with a prospect if they have an active status (i.e. New, Contacted, Showing Desired, Missed Showing, Showing Canceled, Showing Failed, Still Deciding, Application Sent to Prospect) To log a leasing event, open the prospect in the Command Center. Then press "Action" at the top. A drawer will open from the rFew readers

• Edit & create follow-ups

  Lead nurturing is central to RentEngine's goal of maximizing your conversion rates. The system includes a series of scheduled follow ups, triggered based on the exact behavior of the prospect. This guide will show you how to view, edit, or manually create these custom follow-ups. You can control the message and timing of automated lead nurturing from within the Command Center. Create, edit, or cancel a follow up Step 1: Go to the Command Center Find the prospect you want to follFew readers

• How RentEngine’s Voice AI Works

  RentEngine’s Voice AI answers your leasing calls, helps prospects get the right information fast, and logs everything in your Command Center. What happens when someone calls your RentEngine leasing number The caller is connected to your Voice AI agent. The agent asks which property they’re interested in and follows up with relevant questions. Based on the conversation, the agent can log the prospect in the Command Center, capture contact details, schedule showings, share next sFew readers

• Understanding Prospect Statuses in RentEngine

  Every prospect in RentEngine has a status that reflects where they are in the leasing journey. Statuses are set in two ways: Automatic — RentEngine updates the status based on the prospect’s actions (e.g., completes prescreen, schedules a showing). Manual — Your team updates the status in Command Center to reflect a conversation outcome or operational decision. These statuses can trigger automations (follow-ups, reminders, pause/resume messaging, next-step tasks). WheFew readers

• Command Center Overview – What You Can Do

  The Command Center is the heart of RentEngine's lead communication system. It's where all prospect interactions come together—whether they come from your website (make sure to keep your RentEngine widget updated!) or external listing platforms, they will land here. Unlike other platforms, RentEngine gives you full visibility into your prospect’s contact information—nothing is hidden. Here’s what you can do from the Command Center: Unreplied Message Indicators When you see a black dot nextFew readers

• How to use RentEngine AI

  This guide will introduce you to RentEngine AI, including setup and monitoring. Accessing and Managing AI You can manage all AI settings directly in your RentEngine dashboard under: Settings → Communication → RentEngine AI From here, you can: Turn RentEngine AI on or off Enable or disable AI Texting and AI Calls Set operating hours Fine-tune responses with the Snippets feature (https://storage.crisp.chat/users/helpdesk/website/-/f/f/b/b/ffbb530cdc36f0Few readers

• How to Manually Add Prospects to RentEngine

  The Command Center in RentEngine is designed to automatically collect lead information from your listings, your website (via the embedded widget), or third-party listing sites. However, there are scenarios where you might receive lead contact details outside of RentEngine—such as direct referrals, contact forms, or offline inquiries. In those cases, you can still manually add prospects to your Command Center or use our new AI email parser to send the info in directly. Option 1: Send Lead InfFew readers

• Snooze Messages in the Command Center

  Snoozing lets you hide a conversation, and decide if you want to reappear at a certain time or archive until the next response. This article explains how snoozing works, when to use it, and how you can use it within your team. How to Snooze a Message Open the Command Center Hover over any prospect conversation Select the Snooze button on the bottom right corFew readers

• Using Notes & Follow-Ups in the Command Center

  The Notes & Follow-ups system gives you convenient way to log notes, track manual outreach, and set reminders - all inside the Command Center. This article walk us through the key features and how to use them. (https://storage.crisp.chat/users/helpdesk/website/-/f/f/b/b/ffbb530cdc36f000/screenshot-2025-12-03-at-09555vgu4d9.png =659xauto) Where to Find Notes & Follow-Ups You can access Notes & Follow-ups from any prospect profile. Navigate to the Command Center Select a prospectFew readers