• Download the RentEngine Phone App

  Use the RentEngine phone app to call/text prospects, give accompanied showings and update the CRM iPhone From your Safari browser, go to app.rentengine.io and log in Go to the Command Center tab (on the left) Click on the "box with the up arrow" on the Safari browser Finally watch the screen recording called linked HPopular

• Turn on RentEngine Notifications in your Browser

  Get notifications for new text messages, calls, and showing events by giving RentEngine notification permissions on your computer's browser Google Chrome Log in to app.rentengine.io Go to the Command Center tab Press the orange "bell" icon at the bottom right Watch this quick tutorial to help you set it up correctly (https://storage.crisp.chat/userFew readers

• Send Application to Prospect

  When a prospect is ready to apply, you can use the Send Application action to easily: text them the application link log the new leasing event update their status to "Application Sent to Prospect" Prospects can request the application at the end of their self-guided showings or you can set it as the next step on a guided showing. This automatically logs the leasing event, updates their status and sends them the application link Using the Send Application action Open the prospectFew readers

• Making and Recieving Calls

  The RentEngine Command Center includes a full-featured phone system, built specifically for leasing teams. Making Calls To call a prospect, just click the Call button at the top of the chat history. This will call them via your device, from your dedicated leasing phone number. You can make outbound calls to any registered prospect from both the desktop and mobile verFew readers

• Transfer Calls

  The Command Center now lets you transfer calls internally and externally. This guide will show you how: Transfer Internally During the call, press the Transfer button at the top right in the call window Press the Team button and choose your teammate Click the transfer button and confirm in the pop-up The call will end for you and connect the prospect wFew readers

• Call Forwarding

  Now you can enable call forwarding to send incoming RentEngine calls to your personal or business phone. You will receive inbound calls from prospects assigned to you, prospects associated with a subteam that you're on and unassigned prospects. Inbound calls will ring all relevant users in the Command Center for 20 seconds. If after 20 seconds it's not answered, it will call the forwarding phone number for all associated users. Go to Settings Notifications Then enter the 10-digFew readers

• Custom Reminders

  Within the Command Center, you can set personal reminders for prospects. These will notify you to contact the prospect, after a certain period of time. Common use cases include reminders to manually follow up with prospects (e.g. after 1 day) and to close out an in-progress showing (e.g. after 10 minutes). Setting the Reminder In the Command Center, hover over the prospect that you'd like to be reminded about. Then press the "stopwatch" icon (https://storage.crisp.chat/users/helpdesk/wFew readers

• Log a Leasing Event

  When you interact with a prospect (call or text) and their status changes, you should log a leasing event. This will update the prospect's status. RentEngine will keep following up with a prospect if they have an active status (i.e. New, Contacted, Showing Desired, Missed Showing, Showing Canceled, Showing Failed, Still Deciding, Application Sent to Prospect) To log a leasing event, open the prospect in the Command Center. Then press "Action" at the top. A drawer will open from the rFew readers

• Person Interested in Multiple Properties

  In this article we'll walk through the best practices for handling people who are interested in 2 or more of your vacancies. RentEngine uses the word "Prospect" to define a person interested in a single property A prospect is automatically created when a person inquires for the first time about a specific property, either via an online listing site (e.g. Zillow) or via the RentEngine scheduling flow. If the prospect is already logged in RentEngine, they are not added again. AddingFew readers