Give Lockbox Access to a Trusted Contact
This guide will show you how to give secure lockbox access to your Trusted Contacts and 3rd party vendors
Within the Lockboxes tab, press the Trusted Contacts button at the top right
Click Add Contact and enter their name and phone number
They are now enrolled in the Trusted Contacts program and can generate codes on-demand
When they arrive to a property, your Trusted Contact simply needs to text the serial number of the lockbox to (920) 274-0111
The system will respond immediately wFew readersHow to Order New SentriLocks
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Ready to purchase new SentriLocks?
You can now directly place your order here: https://buy.stripe.com/4gM3cu1BqdkNcHd5O44wM02
These SentriLocks are the latest Gen-4 Model and cost $150 each (including shipping, sales tax, and payment processing).
What happens after I order?
SentriLock will dispatch your order (Monday-Thursday) from it's factory in Cincinnati, OHFew readersHow to Replace Codebox Battery
This guide will show you how to replace the battery in a Codebox if it shows "Low Power" or doesn't turn on.
To replace the battery, you will need a flathead screwdriver and a new 9V battery
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The battery storage is secured behind a flathead screw in the keybin
If the display still works when you press any key:
Enter the door code and open the key binFew readersTroubleshooting "Entry Error" on your Codebox
Troubleshooting "Entry Error" on Your CodeBox Lockbox
If your CodeBox lockbox displays "Entry Error" when entering a code, it typically means one of the following issues has occurred:
The date and/or time set on the lockbox is incorrect.
The code being used was generated for a different date than today.
Why Does This Happen?
Each CodeBox lockbox code is valid only for the specific date it was generated for. For example, if you generate a code for June 28th but attempt to use it on JunFew readersTroubleshooting your Lockboxes
This guide will help you troubleshoot common issues with Codebox and SentriLock devices
Codebox
If it’s giving an entry error on the Codebox device itself, check out this article to troubleshoot that error code
If it’s a low power issue or you believe the battery is low, check out this article on replacing the battery (https://learn.rentengine.io/en/article/how-to-replace-codebox-battery-btfFew readersAdd a Codebox to RentEngine
In this guide you'll learn how to connect your Codebox account and add new Codeboxes to RentEngine
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Connect your Codebox account
Before you can use your Codeboxes in RentEngine, you'll need to connect your account.
Head to the Lockboxes tab and press Add Lockbox.
Choose Codebox as the type and then click "Add Account".
In the popup you can add the credentialsFew readersConnect your Igloo Locks to RentEngine
This guide will show you how to connect and use your Igloo locks on the RentEngine platform
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During onboarding, your RentEngine account rep will create an IglooWorks account for you. If you already have an active IglooWorks account, please provide the account name to your RentEngine rep.
Once the IglooWorks account is created, we will link it to RentEngine for you in thFew readers
