Troubleshooting your Lockboxes
This guide will help you troubleshoot common issues with Codebox and SentriLock devices
Codebox
If it’s giving an "Entry Error" on the Codebox device itself, check out this article to troubleshoot that error code
If it’s a low power issue or you believe the battery is low, check out this article on replacing the battery (https://learn.rentengine.io/en/article/how-to-replace-codebox-bSome readersHow to Order More Lockboxes (SentriLock & CodeBox)
Ready to purchase new SentriLocks?
You can now directly place your order here, with volume-based pricing.
Order 4+ lockboxes
Order 1-3 lockboxes
What happens after I order?
SentriLock will dispatch your order (Monday-Thursday) from it's factory in Cincinnati, OH (https:/Few readersTroubleshooting "Entry Error" on your Codebox
Troubleshooting "Entry Error" on Your CodeBox Lockbox
If your CodeBox lockbox displays "Entry Error" when entering a code, it typically means one of the following issues has occurred:
The serial number of the Codebox at the property doesn't match the serial number of the Codebox connected to the property in RentEngine. If so, please update the property in RentEngine to be linked to the correct Codebox
The date and/or time set on the lockbox is incorrect
The code being used was generatedFew readersHow to Replace Codebox Battery
This guide will show you how to replace the battery in a Codebox if it shows "Low Power" or doesn't turn on.
To replace the battery, you will need a flathead screwdriver and a new 9V battery
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The battery storage is secured behind a flathead screw in the keybin
If the display still works when you press any key:
Enter the door code and open the key binFew readersGive Lockbox Access to a Trusted Contact
This guide will show you how to give secure lockbox access to your Trusted Contacts and 3rd party vendors
Within the Lockboxes tab, press the Trusted Contacts button at the top right
Click Add Contact and enter their name and phone number
They are now enrolled in the Trusted Contacts program and can generate codes on-demand
When they arrive to a property, your Trusted Contact simply needs to text the serial number of the lockbox to (920) 274-0111
The system will respond immediately wFew readersConnect your Igloo Locks to RentEngine
This guide will show you how to connect and use your Igloo locks on the RentEngine platform
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During onboarding, your RentEngine account rep will create an IglooWorks account for you. If you already have an active IglooWorks account, please provide the account name to your RentEngine rep.
Once the IglooWorks account is created, we will link it to RentEngine for you in thFew readersAdd a Codebox to RentEngine
In this guide you'll learn how to connect your Codebox account and add new Codeboxes to RentEngine
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Connect your Codebox account
Before you can use your Codeboxes in RentEngine, you'll need to connect your account.
Head to the Lockboxes tab and press Add Lockbox.
Choose Codebox as the type and then click "Add Account".
In the popup you can add the credentialsFew readersAdd a SentriLock to RentEngine
In this guide you'll learn how to add new SentriLocks to RentEngine.
If your SentriLocks are currently linked to another showing provider, RentEngine will need to request the transfer on your behalf. Learn more about the step-by-step process of transferring your SentriLocks to RentEngine here.
If you purchased SentriLocks directly through RentEngine, our team will also handle the transfer process for you.Few readers
