• Reset location permissions to start your showing

  Can't start your showing? This guide will show you how to re-enable location permissions to start your showing. You might be here if you: Accidentally blocked location access by tapping too quickly Didn't see the prompt The system isn't letting you start the showing On iPhone or iPad Open the Settings app on your device. Scroll down and tap Chrome. Tap Location. Set to Allow. Go back to ChromePopular

• Accompanied Showings and Smart Scheduling

  This guide will show you how to set up accompanied showings in RentEngine and how to use Smart Scheduling to your advantage. About Smart Scheduling Smart Scheduling is the RentEngine algorithm that optimally assigns & schedules showings based on X factors: Agent's showing windows Agent's connected Google/Outlook calendar Company-level settings Property-level settings Property-level showing windows Property-level Blocked Time Drive time between showings Clustering: schSome readers

• How to run an accompanied showing

  If you're doing an Accompanied showing or if you're walking the prospect through the property virtually, you'll need to log the Showing in the Command Center Starting the Showing When the prospect arrives, find them in the Command Center and open their profile (make sure you've selected the correct unit-of-interest from the dropdown above their name) If you're on the phone app, click the "house" button at the top right to open Unit Info If you've connected a lockbox to this uniSome readers

• Schedule a Showing

  This guide will show you how to schedule a showing with a prospect. For an overview of the prospect’s scheduling experience, see How prospects schedule a showing. You can schedule a showing in two ways: Send the prospect the scheduling link (recommended) Schedule it directly through the Command Center 👉 To learn how to reschedule a showing, check out this guide (https://rentengine.helpscoutdocs.com/artiFew readers

• Self-guided Showing Flow

  This guide will walk you through the prospect's experience during a self-guided showing. Once a prospect has scheduled a showing, they'll receive a confirmation text (https://storage.crisp.chat/users/helpdesk/website/-/b/a/6/5/ba6520Few readers

• Personal Settings for Showing Agents

  If you'll be showing properties, this guide will show you how to control your availability using showing windows and connected calendars To get started, head to Settings Showings Personal Looking to set up Smart Scheduling for your company? Check out this guide Showing Windows Here you can set your ShowinFew readers

• Manage your availability for showings

  With Smart Scheduling, you can easily manage your personal availability for showings. In this guide, we'll cover how to connect your Google/Outlook calendar and manage your showing windows Step One - Connect your calendar Go to Settings Personal Click your calendar provider On the next page, log in toFew readers

• Notify Tenants of Scheduled Showings

  Pre-leasing is a smart way to minimize vacancy and days-on-market. But it can be a challenge to coordinate showings with your current tenants. The new Tenant Notification feature notifies your current tenants via text message as soon as a showing is scheduled. Here's how to set it up: When activating a vacancy from the Properties tab, choose the Accompanied Showing (Few readers

• Cancel a showing

  This guide will show you how to manually cancel a showing Via the Showings Calendar Just find and click the showing you'd like to cancel. Then in the modal press "Cancel Event" You can also update the message that gets sent to the prospect. Then press "Yes" ViaFew readers

• Reassign a showing

  Life happens and sometimes you can't make it to a showing. Luckily your colleague has agreed to handle it for you. This guide will show you how to reassign an accompanied showing to them To learn more about accompanied showings and how they're assigned between agents, check out this guide Head to the Showings Calendar and click on the showing Press the "Reassign" icon (blue avatar) SelectFew readers

• Reschedule a showing

  This guide will show you how to manually reschedule a showing Via the Showings Calendar Just find and click the showing you'd like to reschedule. Then in the modal press "Reschedule Event" Now select the new date and time. And if you'd like, you can update the mesFew readers

• Edit showing feedback

  Did the prospect forget to leave feedback? Now you can edit the showing feedback after the showing ends. Here's how: Find the prospect in the Command Center Scroll up to find the Showing Complete leasing event (in blue)&x20; Hover over and click the pencil icon Add the feedback and press SaveFew readers

• How prospects schedule a showing

  This guide shows you how interested prospects schedule a showing through RentEngine: 1) Click Schedule a Showing From the listing page, the prospect taps the Schedule a Showing button. 2) Pick date & time They choose an available day and time from the calendar, then continue. 3) Enter contact info They provide their name, mobile number, and email so we can send confirmations and reminders. 4) Answer prescreening questions Before confirming, they answer a short set of questioFew readers

• Why does my property have no showing availability? (for Self-Guided Showings)

  If your property uses Accompanied Showings, please refer to this guide instead:👉 Troubleshooting: No Showing Availability for Accompanied Showings If you're not seeing available showing times for a property in RentEngine, there are a few key settings to review. Follow these steps to confirmFew readers

• Require manual approval before a showing is scheduled

  When the Showing Approval feature is enabled, all showing requests will first go into a Showing Pending status. A property manager must approve or cancel each showing before it is scheduled. This feature provides more control over scheduling. Prospect Experience When a prospect submits a showing request, after selecting the date, time, and going through the prescreening questions, they will see a confirmation page indicating that their request has been received. (https://storaFew readers

• Why does my property have no showing availability? (for Accompanied Showings)

  If your property uses Self-Guided Showings, please refer to this guide instead:👉Troubleshooting: No Showing Availability Visible for Self-Guided Showings If you're not seeing available showing times for a property in RentEngine, there are a few key settings to review — both at the propertyFew readers

• How to block times for showings

  Use the Blocked Times feature to prevent prospects from booking on specific dates/times (per unit or in bulk). Open the Blocked Times view Go to Showings Calendar in the left menu. Click the Blocked Times tab at the top. (https://storage.crisp.chat/users/helpdesk/website/-/f/f/b/b/ffbb530cdc36f000/image11km8de.png =650x320) Create a block Click Block Time Slots. In Select Units, choose one or more units (you can also select *All available & on-hold unitFew readers

• Update the showing type

  When switching a property's showing method in RentEngine (e.g., from accompanied to self-guided, or vice versa), it's important to follow the correct steps to avoid disrupting existing appointments or confusing prospects. Here's the recommended process: Cancel Existing Showings Go to the Showings Calendar and cancel all existing scheduled showings for the property.Few readers

• Mark a previous showing as missed or canceled

  Use this when a showing already happened (or should have happened) and you need the record and automations to match what really occurred. Prospect status vs events (how they work together) You’ll see statuses and events either at the top of the prospect card in Command Center (above their name) or in the conversation, shown as light blue boxes (like “Showing Canceled” in the screenshot below). (https://storage.crisp.chat/users/helpdesk/website/-/f/f/b/b/ffbb530cdc36f0Few readers

• Assign multiple showing agents to a property

  You can assign one or several agents to an accompanied (agent-led) showing and let RentEngine's Smart Scheduling route it to the best agent Where to set it When activating or editing the property: Select Accompanied Showing. In Showing Agents, choose one or more teammates from the dropdown. Make sure the Smart Assign is checked (https://storage.crisp.chat/users/helpdesk/website/-/e/1/b/2/e1b29f8c3815680Few readers

• Confirm a showing for a prospect

  For accompanied showings, prospects will receive a text to confirm the showing. They'll just need to click the link and press Confirm. If they don't confirm within the notice period, the showing will be automatically canceled. You can edit the notice period via Settings Showings Company You can also confirm a showing manually: From the Command Center event Locate the Showing Scheduled event for the prospect (light-blue card). Click the Confirm Showing icon oFew readers