• Accompanied Showings and Smart Scheduling

  This guide will show you how to set up Accompanied Showings and use the new Smart Scheduling features Before you get started, make sure your Smart Scheduling is enabled and your showing agents have set up their showing windows and calendar. Activating a new vacancy & agent assignment During unit activation (//learn.rentengine.io/Popular

• Completing Accompanied & Guided Showings

  If you're doing an Accompanied showing or if you're walking the prospect through the property virtually, you'll need to log the Showing in the Command Center Starting the Showing When the prospect arrives, find them in the Command Center and open their profile (make sure you've selected the correct unit-of-interest from the dropdown above their name) If you're on the phone app, click the "house" button at the top right to open Unit Info If you've connected a lockbox to this uniSome readers

• Schedule a Showing

  This guide will show you how to schedule a showing with a prospect. You can either send them the scheduling link or schedule it directly To manually reschedule a showing, check out this guide Via the scheduling link (recommended) If this is a new prospect and you want them the do the prescreening before scheduling, use these instructions Note: *RentEngine automatically sends a scheduling link to prospects who inquiredSome readers

• Personal Settings for Showing Agents

  If you'll be showing properties, this guide will show you how to control your availability using showing windows and connected calendars To get started, head to Settings Showings Personal Looking to set up Smart Scheduling for your company? Check out this guide Showing Windows Here you can set your ShowinFew readers

• Self-guided Showings

  This guide will walk you through the prospect's experience during a self-guided showing. Once a prospect has scheduled a showing, they'll receive a confirmation text (https://storage.crisp.chat/users/helpdesk/website/-/b/a/6/5/ba65208700829800/6e376a5d-432f-47b8-ba23-3077eb1nn54qx.png =200x433) Upon arriving, they'll click the link to start the showing (https://storage.crisp.chat/users/helpdesk/website/-/b/5/b/5/b5b5Few readers

• Prescreening and Fraud Guard

  RentEngine offers cutting-edge prescreening to stop unqualified leads and scammers. Prescreening is fully configurable, giving you control over minimum rental requirements (credit/income) and custom questions. Fraud Guard is our suite of fraud prevention tools to detect and intercept scammers before it's too late. This guide will show you how to create your own Prescreening Templates and adjust your Fraud Guard settings. (https://storage.crisp.chat/users/helpdesk/website/-/f/f/b/b/ffFew readers

• Managing Your Availability for Showings

  With the new Smart Scheduling, you can easily manage your personal availability for showings. In this guide, we'll cover how to connect your Google/Outlook calendar and update your showing windows Connect your calendar Go to Settings Personal Click your calendar provider On the next page, log in to your calendar Then follow the directions to set up the connection (note, for Google Calendar you will need to press the "Advanced" link and then "Continue Anyway" SmarFew readers

• Enabling Smart Scheduling

  Smart Scheduling is a suite of features designed to make accompanied showings more efficient and improving control for both leasing teams and individual showing agents. You’ll find these settings at multiple levels: Company level: Control default scheduling behavior across your entire team (Go to Settings Showings Company) Property level: Set overrides for specific properties *(When editing a property, see the options at the bottom of step 2 when Accompanied showinFew readers

• Notify Tenants of Scheduled Showings

  Pre-leasing is a smart way to minimize vacancy and days-on-market. But it can be a challenge to coordinate showings with your current tenants. The new Tenant Notification feature notifies your current tenants via text message as soon as a showing is scheduled. Here's how to set it up: When activating a vacancy from the Properties tab, choose the Accompanied Showing (Few readers

• Cancel a Showing

  This guide will show you how to cancel a showing for any reason To reschedule a showing, check out this article Navigate to the Showing Calendar tab on the left Click on the showing you want to cancel Press the red Cancel button The prospect will get a text message saying that unfortunately the showing needs to be canceled with a link to one-click reschedule at a new time (https://storage.crisp.chat/users/helpdesk/websiteFew readers

• Reset Camera Permissions to Schedule Your Showing

  Can't take a photo of your ID or selfie? This guide will show you how to re-enable camera permissions to complete your showing request. You might be here if you: Accidentally blocked camera access by tapping too quickly Didn't see the prompt The system isn't letting you take a photo On iPhone or iPad Open the Settings app on your device. Scroll down and tap Chrome. Tap Camera. Set to Allow. Go bacFew readers

• Reschedule a Showing

  In this guide, we'll show you how to manually reschedule a showing in the RentEngine platform. Prospects can also reschedule showings by themselves using the showing confirmation link that they get via text message. You can manually reschedule showings from both the Showings Calendar tab and the Command Center. Showings Calendar Just find and click the showing you'd like to reschedule. Then in the modal press "Reschedule Event" (https://storage.crisp.chat/users/helpdesk/website/-/9/0/6Few readers

• Reassign Accompanied Showings

  Life happens and sometimes you can't make it to a showing. Luckily your colleague has agreed to handle it for you. This guide will show you how to reassign an accompanied showing to them To learn more about accompanied showings and how they're assigned between agents, check out this guide Head to the Showings Calendar tab and click on the showing Press the "Reassign" icon (blue avatar) Select the showingFew readers

• Reset Location Permissions to Start Your Showing

  Can't start your showing? This guide will show you how to re-enable location permissions to start your showing. You might be here if you: Accidentally blocked location access by tapping too quickly Didn't see the prompt The system isn't letting you start the showing On iPhone or iPad Open the Settings app on your device. Scroll down and tap Chrome. Tap Location. Set to Allow. Go back to ChromeFew readers

• Edit Showing Feedback

  Did the prospect forget to leave feedback? Now you can edit the showing feedback after the showing ends. Here's how: Find the prospect in the Command Center Scroll up to find the Showing Complete leasing event (in blue) Hover over and click the pencil icon Add the feedback and press Save (https://storage.crisp.chat/users/helpdesk/website/-/f/f/b/b/ffbb530cdc36f000/screenshot-Few readers

• Troubleshooting: No Showing Availability Visible for Accompanied Showings

  Troubleshooting: Why Is My Listing Showing “No Availability”? If your property uses Self-Guided Showings, please refer to this guide instead:👉Troubleshooting: No Showing Availability Visible for Self-Guided Showings If you're not seeing available showing times for a property in RentFew readers