Is RentEngine emailing prospects? How are prospects emailing me?
When a prospect inquires about one of your listings, RentEngine reaches out via both email and SMS to maximize the chances of making contact. Here’s how it works:
1. Why We Send Both Email & SMS
SMS is King
A large majority of prospects respond more quickly (and more reliably) to text messages.
But Email Extends Coverage
Not everyone wants or can receive SMS (e.g. international numbers, carriers with strict filters, etc.). Including email ensures we don’t miss aFew readersRentEngine Phone and Call Forwarding
When someone calls your RentEngine number, they are given two options:
Option 1: Hear listing information and access the self-showing process.
Option 2: Get connected to a live person.
By default, when Option 2 is selected, the system will ring any available agent who is logged into their RentEngine account.
If you'd prefer that your calls go directly to your own phone instead of ringing through the RentEngine app, you can update this at the team member level:
Go to SeFew readersWhy Does the Web Phone Ask for Microphone Access?
When using the web phone feature in RentEngine, your browser may request permission to access your microphone — even before you’ve started a call. Here's why this happens and what it means for your privacy:
How Microphone Access Works
Device Readiness
The web phone is powered by Twilio, which requires the app to be ready to make and receive calls at any time. To ensure this, the app needs to detect which microphones and speakers are available on your device.
Permission Prompt
AFew readersHow to Manage Your RentEngine Notifications
If you’re receiving too many email alerts from RentEngine — or missing the ones that matter — it’s time to check your Notification Settings.
Where to Find It
To update your preferences, go to:
Settings Communication Notifications
This section allows you to:
Forward incoming calls to your personal phone number
Choose which types of emails you want (or don’t want) to receive
Notification Settings Overview
There are two main parts on this screen:
1. 📞 Phone Call ForwardFew readersHow to Make and Receive Calls From Your Phone with RentEngine
You can use RentEngine to make and receive calls directly from your mobile device — just like any phone app — using our Progressive Web App (PWA) version. Here’s how to set it up and start calling in just a few minutes.
Step 1: Add RentEngine to Your Home Screen
To use RentEngine as a phone app, you’ll need to add it to your home screen from Safari (iOS) or Chrome (Android). This lets you open it like any other app.
📱 iPhone (Safari)
Open app.rentengine.io (https://app.rFew readers
